1. Information We Collect

We collect necessary personal and non-personal information to operate our website, respond to inquiries, improve user experience, and deliver our digital marketing, web development, and strategy services.

A. Information You Provide

When you complete forms on our website or contact us directly, you may voluntarily provide:

• Name, Email address, and Phone number.
• Website URL and Company name.
• Desired service, estimated budget, and any project specifics you choose to share.

B. Chat & Communication Data

When you utilize our integrated Tawk.to live chat or WhatsApp for support, we collect your contact details and the contents of your messages to assist you effectively.

C. Information Collected Automatically

• IP address, browser type, and operating system.
• Pages visited, time spent on site, and referral sources.
• Basic cookie identifiers for website functionality and performance tracking.

2. How We Use Your Information

Optimihub uses the collected information for legitimate business, operational, analytics, and service-delivery purposes, including:

• To evaluate your business needs and respond to inquiries.
• To deliver website development, SEO, analytics, and digital growth services.
• To facilitate secure payment processing via our authorized third-party providers.
• To comply with legal obligations and protect our corporate rights, users, and infrastructure.

3. Payment Processing & Financial Data

Optimihub does not directly collect or store payment card details on our servers. Financial transactions are processed securely through trusted third-party platforms, specifically PayPal and Payoneer. Your financial information is handled strictly in accordance with the privacy and security policies of these respective processors:

• PayPal Privacy Policy: Read Here
• Payoneer Privacy Policy: Read Here

4. Sharing & Disclosure of Information

We do not sell your personal information. We share limited information only when strictly necessary to operate our website or fulfill service obligations:

• Website hosting, security, and infrastructure providers.
• Analytics, CRM, and email management platforms.
• Legal, compliance, or government authorities when explicitly required by law.

Mobile Information & SMS Privacy:

We strictly respect your mobile privacy. No mobile phone information or text messaging originator opt-in data will be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.

Lookalike & Similar Audience Marketing:

We may share limited, hashed data with trusted advertising platforms (such as Meta and Google) to create "Lookalike" or "Similar" audiences. This process aids in identifying new audiences with relevant interests to optimize our marketing efforts. Your data is shared exclusively for this purpose and remains protected by platform-specific data processing agreements.

5. Cookies, Analytics & Behavioral Remarketing

We deploy cookies to maintain website functionality, analyze visitor behavior, and measure advertising effectiveness.

Behavioral Remarketing:

Optimihub uses remarketing services to serve advertisements on third-party websites after you visit our site. We and our third-party vendors utilize cookies to inform, optimize, and deliver ads based on your prior interactions.

• Google Ads: You can opt out of Google Analytics for Display Advertising by visiting the Google Ads Settings page.
• Meta (Facebook/Instagram) Ads: You can review interest-based advertising policies and opt out by visiting: Meta Ad Preferences.

6. International Data Transfers

As a global service provider, Optimihub transfers and maintains personal information on servers located outside of your state, province, or country. When transferring data internationally (including outside the UK or EEA), we implement stringent safeguards, including Standard Contractual Clauses (SCCs), and adhere to legally recognized transfer mechanisms to ensure data integrity and protection.

7. Security of Your Information

We implement robust technical, administrative, and operational safeguards—including SSL encryption and restricted access controls—to protect personal information from unauthorized access. While we prioritize data security, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your geographic location, you possess specific data protection rights:

• For UK & EEA Residents (GDPR Compliance): You hold specific data protection rights under the General Data Protection Regulation (GDPR). Optimihub acts as the Data Controller. You have the right to access, rectify, or erase your personal data, as well as the right to data portability and the right to object to processing.
• For California Residents (CCPA Compliance): We comply with the California Consumer Privacy Act (CCPA). You have the right to request the specific pieces of personal information we have collected, request deletion, and opt out of the sale of personal information (Optimihub does not sell your data).

Automated Decision-Making & Profiling: As an AI-integrated agency, we guarantee your right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.

To exercise a privacy-related request, please contact us using the details provided below.

9. Children’s Privacy

Our website and B2B services are intended exclusively for businesses and professionals. They are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately to facilitate its removal.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our website, services, technology, or legal obligations. The revised version will be posted on this page with an updated effective date.